- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Hagerstown has quite a few mechanic shops to take your vehicles to, but Scott has not only treated me well, but my entire family. From oil changes, tie rod ends and inspections, he has always made sure I was able to stay on the road. Since I am a mobile technician, I need my vehicle; Scott understands priorities. Thanks Scott, we appreciate everything you do for us.~ Denton P.
Very reliable and honest! Went out of their way to find parts and have my car back to me the same day. Could have tried to convince me on a major and expensive repair, but instead told me it wasn't necessary. Found an inexpensive fix that would last. Thank you for taking such excellent care of me and my car!~ Kelli C.
